Medical Interaction Diagnosis System Platform for Diabetic Patient
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Summary
Developed a medical interaction diagnosis system platform designed for diabetic patients, integrating research on diabetes mellitus for comprehensive patient support.
About
An evolving Technical Support Engineer and aspiring Entry-Level Cybersecurity Analyst with a proven track record in global IT operations and a keen interest in cybersecurity. Adept at resolving complex technical issues across Windows, Linux, and Mac environments, I leverage expertise in Microsoft 365, network security, and emerging AI technologies to ensure seamless IT operations and protect organizational data. My commitment to excellence and proactive risk mitigation drives continuous improvement in support services and security posture.
Work
Microsoft (via TeKnowledge)
|Technical Support Engineer II
Remote, Remote, US
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Summary
Provided primary technical support to Microsoft customers globally, resolving complex issues and ensuring high satisfaction.
Highlights
Provided primary technical support to a global customer base across America, Europe, Africa, and Asia, resolving complex technical issues and maintaining high satisfaction rates.
Delivered comprehensive inbound and outbound support via phone, chat, and email, leveraging CRM technologies to streamline issue resolution and ensure proper escalation.
Accurately documented all activities within the ticket lifecycle, fostering cross-team knowledge sharing and enabling timely resolution of assigned service requests.
Diagnosed and resolved complex issues across Windows OS, Microsoft Office 365 applications (including Exchange Services, Outlook, OneDrive), and various email domain access problems.
Utilized Quick Assist and remote connection tools to provide immediate virtual support, effectively troubleshooting and resolving Windows and Mac OS issues, including network configuration and OS updates.
Complab
|Technical Support Engineer
United Kingdom
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Hybrid
Summary
• Delivered high-quality technical support procedures and best practices, including backup solutions to safeguard critical data and maintain business continuity. • Consistently achieved results through dedication to excellence and a proactive approach to problem-solving. • Maintained, monitored and diagnosed computer networks and systems while solving hardware and software faults. • Diagnosed and troubleshoot technical issues, including account setup and network configuration. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Installed and configured computer hardware, operating system & applications while testing & evaluating new technologies.
Richcont Limited
|Logistics and Procurement Officer
Lagos, Lagos State, Nigeria
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Summary
Managed comprehensive procurement processes, from supplier relations to contract negotiation, to ensure cost-effective material acquisition.
Highlights
Managed the full procurement lifecycle, from supplier relationship management to contract negotiation, ensuring the timely and cost-effective acquisition of essential materials.
Analyzed market trends and evaluated proposals, achieving optimal pricing and quality while meticulously tracking order status to meet delivery requirements.
Generated insightful reports on procurement activities, including detailed spend analysis and vendor performance metrics, contributing to substantial cost savings.
Edokpolor Grammar School, Junior (NYSC)
|Computer Skills Instructor
Benin City, Edo State, Nigeria
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Summary
Facilitated computer education, guiding students in fundamental concepts and practical application to build IT foundations.
Highlights
Facilitated computer education for students, providing guidance and instruction to enhance their understanding of basic computer science concepts and operations.
Directed students in mastering fundamental computer principles and gaining practical IT experience, building a strong foundation for their future academic and professional pursuits.
Supported the principal in administrative tasks, including report preparation and managing guidance/counseling sections, ensuring efficient school operations.
Tai-Solarin University of Education
|I.T Operations Support (Internship)
Ijebu-Ode, Ogun State, Nigeria
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Summary
Provided technical support to end-users, resolved hardware/software issues, and managed network infrastructure during an internship.
Highlights
Collaborated with IT professionals to provide technical support to end-users, resolving a wide range of hardware and software issues.
Troubleshot network connectivity and wireless networking problems, and efficiently addressed user inquiries and help desk tickets.
Participated actively in network troubleshooting, device configuration, CBT center setup, and hardware maintenance, enhancing departmental operational efficiency.
Education
Bowen University
Iwo, Osun State, Nigeria
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B.Sc.
Computer Science & Information Technology
Ijebu-Ode Grammar School
Ijebu-Ode, Ogun State, Nigeria
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SSCE
Awards
Guinness World Records™ (Microsoft AI Skills Fest) Most Users to take an Online Multi-level Artificial Intelligence (AI) Lesson in 24 Hours
Awarded By
Guinness World Records™ / Microsoft AI Skills Fest
Achieved a Guinness World Record for participation in an online multi-level Artificial Intelligence lesson, demonstrating exceptional engagement in AI education.
Youth of the Year Award
Awarded By
Nigeria Youth Way Forward Ijebu land
Recognized with the Youth of the Year Award for contributions and leadership within the Ijebu land community.
Commendation Letter
Awarded By
Tai-Solarin University of Education
Received a Commendation Letter from Tai-Solarin University of Education, acknowledging exemplary performance during the I.T Operations Support internship.
Certificates
Skills
IT Support
Technical Support, Help Desk, Troubleshooting, Customer Service, Ticket Management, Remote Support.
Networking
Network Configuration, Wireless Networking, Network Devices, Routers, Switches, Network Security.
Cloud Services
Azure Cloud Services, Microsoft 365, Cloud Computing.
Cybersecurity
Cybersecurity Analysis, Threat Intelligence, Risk Mitigation, Microsoft Sentinel, Microsoft Purview, Microsoft Defender XDR, Data Privacy, Incident Response, Business Continuity, Disaster Recovery, Security Principles.
Operating Systems
Windows OS, Mac OS, Linux OS, OS Update & Upgrade.
Hardware & Devices
Hardware Diagnostics, Hardware Maintenance, Mobile Devices, IoT & Smart Devices.
Productivity & Collaboration Tools
Microsoft Office 365, Exchange Services, Outlook, OneNote, OneDrive, G-Suite, Skype, CRM Technologies.
Artificial Intelligence
Generative AI, AI Productivity Tools, Microsoft Copilot, Prompt Engineering, AI-Driven Data Analysis.
Digital Marketing
Digital Marketing Fundamentals, Blogging, Canva Graphics Designing.
Procurement & Logistics
Procurement Process Management, Supplier Relationship Management, Contract Negotiation, Market Trend Analysis, Order Tracking, Spend Analysis, Vendor Performance Metrics.
Programming & Databases
SQL, Java, Software Development.
Data Management
Backup & Recovery, Documentation, Report Generation.